# Opening a video or audio file might not be working for users

- Provider: [Dropbox](https://down.guide/dropbox)
- Level: confirmed
- Impact: Degraded
- lasted 2h 26m
- started 2026-05-27 20:05 UTC
- Mobile Application
- id: DWN-f899de11b2
- Official page: https://stspg.io/hnmfk2gjsk45

## Updates from Dropbox
### 2026-05-27 20:05 UTC: investigating
Opening a video or audio file might not be working for users

### 2026-05-27 21:56 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-27 22:31 UTC: resolved
This incident has been resolved.

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