# Dropbox incident history

- **Dropbox**: [Some customers are unable to access certain website routes and features.](https://down.guide/dropbox/DWN-28138462ea) (Partial outage; lasted 59m; started 2026-09-09 21:36 UTC; Website)
- **Dropbox**: [Customer support via telephone may be unavailable for some users](https://down.guide/dropbox/DWN-955926168e) (Degraded; lasted 6h 49m; started 2026-09-03 22:13 UTC; Support Services)
- **Dropbox**: [Some Dropbox Protect features are not working correctly](https://down.guide/dropbox/DWN-6ca0e43851) (Degraded; lasted 11h 47m; started 2026-08-25 23:14 UTC; Protect)
- **Dropbox**: [Dropbox is not working as expected for some users](https://down.guide/dropbox/DWN-6097a6b63b) (Degraded; lasted 1h 55m; started 2026-08-21 13:18 UTC; Desktop Application, Mobile Application, API)
- **Dropbox**: [Dropbox is not working as expected for some users](https://down.guide/dropbox/DWN-cf57a8d2cf) (Degraded; lasted 25m; started 2026-07-23 15:12 UTC; Website)
- **Dropbox**: [Shared content downloads are degraded](https://down.guide/dropbox/DWN-6500b55eaa) (Degraded; lasted 3d 21h; started 2026-06-08 19:43 UTC; API; us)
- **Dropbox**: [Opening a video or audio file might not be working for users](https://down.guide/dropbox/DWN-f899de11b2) (Degraded; lasted 2h 26m; started 2026-05-27 20:05 UTC; Mobile Application)
- **Dropbox**: [Availability was impacted across a number of services](https://down.guide/dropbox/DWN-276447cf01) (Degraded; lasted 0m; started 2026-05-18 19:11 UTC)
- **Dropbox**: [Dropbox may be unavailable for some users](https://down.guide/dropbox/DWN-6a39989bbd) (Partial outage; lasted 25m; started 2026-04-15 03:51 UTC; Website)
- **Dropbox**: [Dash Chat might not be working for some users](https://down.guide/dropbox/DWN-081c3f1d02) (Degraded; lasted 3h 22m; started 2026-04-09 21:32 UTC; Dash)
- **Dropbox**: [Dropbox.com is not working for some users](https://down.guide/dropbox/DWN-c7b242751d) (Degraded; lasted 8h 30m; started 2026-01-22 01:30 UTC; Website; apac)
- **Dropbox**: [We’re having some trouble with our payment page](https://down.guide/dropbox/DWN-4868dd8373) (Degraded; lasted 1h 20m; started 2026-01-15 06:59 UTC; Website)
- **Dropbox**: [DocSend impacted by ongoing Cloudflare outage](https://down.guide/dropbox/DWN-934d625ae9) (Partial outage; lasted 15m; started 2025-11-18 14:38 UTC; DocSend)
- **Dropbox**: [Dropbox Chat unavailable](https://down.guide/dropbox/DWN-549eed5b85) (Partial outage; lasted 1h 11m; started 2025-11-14 20:00 UTC; Website, Desktop Application, Mobile Application +1)
- **Dropbox**: [Google Drive and One Drive Dash connectors are not working for some users](https://down.guide/dropbox/DWN-4c87eadfbd) (Degraded; lasted 6h 40m; started 2025-10-21 14:32 UTC; Dash)
- **Dropbox**: [Images not loading in Dropbox Paper](https://down.guide/dropbox/DWN-c0668209fa) (Degraded; lasted 3h 43m; started 2025-10-14 09:06 UTC; Paper)

[Back to Dropbox](https://down.guide/dropbox)

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