# Service Outage on DUO81

- Provider: [Duo Security](https://down.guide/duo)
- Level: confirmed
- Impact: Major outage
- lasted 1d 15h
- started 2026-03-02 08:30 UTC
- Core Authentication Service, Admin Panel, Push Delivery +4
- me
- id: DWN-361011b83e
- Official page: https://stspg.io/gp7rp6359lj0

## Updates from Duo Security
### 2026-03-02 08:30 UTC: investigating
We are currently investigating a service degradation on our DUO81 deployment and are working to restore services as soon as possible.

### 2026-03-02 08:31 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-02 09:01 UTC: identified
We have isolated the issue to a regional outage and are working with our partners to alleviate the degraded performance.

### 2026-03-02 09:01 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-03-02 14:00 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-03-02 14:44 UTC: identified
Our cloud provider is responding to a power outage at a primary data center that continues to cause elevated error rates and connectivity issues across the region. While early signs of recovery were observed, the provider has since confirmed the impact is ongoing. Full restoration and environment stability are expected to take several hours. 
We will provide our next update within 6 hours.

### 2026-03-02 20:27 UTC: identified
We remain in active coordination with our cloud service provider as they work to resolve a power outage affecting a primary data center. Connectivity issues and elevated error rates across the region will persist until power has been fully restored. The provider has indicated that full restoration and environment stabilization may take a day or more.

### 2026-03-03 19:18 UTC: identified
As previously communicated, a major power and connectivity outage at a third-party data center in the UAE operated by a third-party vendor has impacted Cisco Duo functionality in the region. Our engineering teams have worked continuously to implement local mitigations, but the persistent instability of the regional infrastructure has required more comprehensive measures to ensure business continuity. 
To fully resolve these issues and restore service stability, Cisco Duo has officially initiated its Disaster Recovery (DR) process. This involves transitioning critical service dependencies and user data away from the affected UAE region to secure, high-availability data centers.

### 2026-03-03 23:46 UTC: resolved
The service outage affecting DUO81 has been resolved. 
All impacted customers have been successfully migrated to an alternative Duo deployment. 
This migration has restored full service functionality for all affected users.

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