# Duo AI Assistant Intermittent failures

- Provider: [Duo Security](https://down.guide/duo)
- Level: confirmed
- Impact: Degraded
- lasted 14h
- started 2025-07-23 22:33 UTC
- AI Assistant, AI Assistant, AI Assistant +45
- us
- id: DWN-731d6439ea
- Official page: https://stspg.io/1q2x0p6p2zxf

## Updates from Duo Security
### 2025-07-23 22:33 UTC: investigating
We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.

### 2025-07-23 22:58 UTC: identified
We have identified the issue causing Intermittent failures with Duo AI Assistant.

### 2025-07-24 00:26 UTC: monitoring
We have implemented a fix and we are monitoring the results.

### 2025-07-24 12:33 UTC: resolved
We can confirm that the issue with the Duo AI assistant has been resolved.

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