- Level
- confirmed
- Worst impact
- Degraded
- Components
- AI Assistant, AI Assistant, AI Assistant, AI Assistant, AI Assistant, AI Assistant
- Regions
- eu
- Down Index
- 26of 100
What to do
Check whether you use Duo Security AI Assistant, AI Assistant, AI Assistant, AI Assistant and 2 more in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 23m it lasted.
Anything that failed between 2026-05-07 14:17 UTC and 2026-05-07 22:40 UTC may need a replay.Subscribe to Duo Security's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=duo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Duo Security 3
- investigating
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
provider
- identified
We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.
provider
- resolved
The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7bd89f3d89
Is Duo Security still down?
No, this incident was resolved 2026-05-07 22:40 UTC. For Duo Security's live state, see https://down.guide/duo.
How long did it last?
8h 23m, from 2026-05-07 14:17 UTC to 2026-05-07 22:40 UTC, by the times Duo Security posted.
What was affected?
Duo Security named AI Assistant, AI Assistant, AI Assistant, AI Assistant and 2 more in eu.
What caused it?
Duo Security hasn't published a root cause. If it does, it shows here.
Where does this come from?
Duo Security's official status page, https://status.duo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.