- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Support
- Regions
- us
- Down Index
- 24of 100
What to do
Check whether you use Duo Security Phone Support in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 21m it lasted.
Anything that failed between 2025-07-17 15:44 UTC and 2025-07-17 19:05 UTC may need a replay.Subscribe to Duo Security's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=duo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Duo Security 4
- investigating
We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8bcc762691
Is Duo Security still down?
No, this incident was resolved 2025-07-17 19:05 UTC. For Duo Security's live state, see https://down.guide/duo.
How long did it last?
3h 21m, from 2025-07-17 15:44 UTC to 2025-07-17 19:05 UTC, by the times Duo Security posted.
What was affected?
Duo Security named Phone Support in us.
What caused it?
Duo Security hasn't published a root cause. If it does, it shows here.
Where does this come from?
Duo Security's official status page, https://status.duo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.