# Duo Support: Phone Routing Issues

- Provider: [Duo Security](https://down.guide/duo)
- Level: confirmed
- Impact: Degraded
- lasted 3h 21m
- started 2025-07-17 15:44 UTC
- Phone Support
- us
- id: DWN-8bcc762691
- Official page: https://stspg.io/7rzxh24t48bv

## Updates from Duo Security
### 2025-07-17 15:44 UTC: investigating
We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com.

### 2025-07-17 16:53 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-07-17 17:07 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-07-17 19:05 UTC: resolved
This incident has been resolved.

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