[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time

What to do

• Check whether you use Duo Security AI Assistant, AI Assistant, AI Assistant, AI Assistant and 44 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 47m it lasted.

  Anything that failed between 2025-09-26 14:54 UTC and 2025-09-26 22:41 UTC may need a replay.

• Subscribe to Duo Security's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=duo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Duo Security 3

1. identifiedSep 26, 2025, 2:54 PM UTC

   We have identified an issue preventing administrators from accessing the Duo AI Assistant for the first time and are working to deploy a fix. Administrators who have previously used the AI Assistant are unaffected. Please check back here or subscribe to updates for any changes.

   provider

2. monitoringSep 26, 2025, 9:42 PM UTC

   A known fix has been implemented, and we have seen a restoration of service. We will continue to actively monitor the results to ensure the issue is fully resolved.

   provider

3. resolvedSep 26, 2025, 10:41 PM UTC

   We have confirmed the issue is now fully resolved. An RCA will be provided as soon as it is available.

   provider

Corrections

None so far.

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