[All Deployments] AI Assistant Outage for new users

What to do

• Check whether you use Duo Security AI Assistant, AI Assistant, AI Assistant, AI Assistant and 44 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 57m it lasted.

  Anything that failed between 2026-02-19 14:35 UTC and 2026-02-19 22:32 UTC may need a replay.

• Subscribe to Duo Security's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=duo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Duo Security 4

1. investigatingFeb 19, 2026, 2:35 PM UTC

   We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time. Please check back here or subscribe to updates for any changes.

   provider

2. identifiedFeb 19, 2026, 5:47 PM UTC

   We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

   provider

3. monitoringFeb 19, 2026, 9:30 PM UTC

   We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.

   provider

4. resolvedFeb 19, 2026, 10:32 PM UTC

   The deployed fix for this incident has resolved the issue. We will continue to monitor these results.

   provider

Corrections

None so far.

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