# \[All Deployments\] AI Assistant Outage for new users

- Provider: [Duo Security](https://down.guide/duo)
- Level: confirmed
- Impact: Degraded
- lasted 7h 57m
- started 2026-02-19 14:35 UTC
- AI Assistant, AI Assistant, AI Assistant +45
- id: DWN-cace6ab2bb
- Official page: https://stspg.io/d9mrkcydwss0

## Updates from Duo Security
### 2026-02-19 14:35 UTC: investigating
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time. 
Please check back here or subscribe to updates for any changes.

### 2026-02-19 17:47 UTC: identified
We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.

### 2026-02-19 21:30 UTC: monitoring
We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.

### 2026-02-19 22:32 UTC: resolved
The deployed fix for this incident has resolved the issue. We will continue to monitor these results.

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