- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Phone Support
- Regions
- us
- Down Index
- 32of 100
What to do
Check whether you use Duo Security Phone Support in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 24m it lasted.
Anything that failed between 2025-12-23 07:35 UTC and 2025-12-23 08:59 UTC may need a replay.Subscribe to Duo Security's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=duo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Duo Security 4
- investigating
Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email (support@duo.com) and Support Portal.
provider
- identified
Duo Support has identified the issue disrupting call connectivity between customers and our Support Engineers and is actively working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend using alternative channels such as email (support@duo.com) or the Support Portal. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
provider
- monitoring
A fix has been implemented to resolve the call connectivity issue between customers and our Support Engineers. We are currently monitoring the situation with the appropriate teams to ensure continued service stability.
provider
- resolved
The issue affecting call connectivity between customers and our Support Engineers has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e8d9dfbf14
Is Duo Security still down?
No, this incident was resolved 2025-12-23 08:59 UTC. For Duo Security's live state, see https://down.guide/duo.
How long did it last?
1h 24m, from 2025-12-23 07:35 UTC to 2025-12-23 08:59 UTC, by the times Duo Security posted.
What was affected?
Duo Security named Phone Support in us.
What caused it?
Duo Security hasn't published a root cause. If it does, it shows here.
Where does this come from?
Duo Security's official status page, https://status.duo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.