# Duo Support Phone System Issue

- Provider: [Duo Security](https://down.guide/duo)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 24m
- started 2025-12-23 07:35 UTC
- Phone Support
- us
- id: DWN-e8d9dfbf14
- Official page: https://stspg.io/cz4544pm3tyt

## Updates from Duo Security
### 2025-12-23 07:35 UTC: investigating
Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email (support@duo.com) and Support Portal.

### 2025-12-23 07:56 UTC: identified
Duo Support has identified the issue disrupting call connectivity between customers and our Support Engineers and is actively working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend using alternative channels such as email (support@duo.com) or the Support Portal. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

### 2025-12-23 08:33 UTC: monitoring
A fix has been implemented to resolve the call connectivity issue between customers and our Support Engineers. We are currently monitoring the situation with the appropriate teams to ensure continued service stability.

### 2025-12-23 08:59 UTC: resolved
The issue affecting call connectivity between customers and our Support Engineers has been resolved.

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