# Logs and Metrics Ingestion possibly delayed in East-US (Virginia)

- Provider: [Dynatrace](https://down.guide/dynatrace)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-31 08:20 UTC
- us
- id: DWN-d58ba9d70a
- Official page: https://status.io/pages/incident/546d8cb6af8407b6730000cb/6ae57c1c3dbbeb05d7621853

## Root cause
> Identified - Data gaps may possibly be observed in Azure EAST US (Virginia) due to delays in log and metrics ingestions.

[Postmortem](https://status.io/pages/incident/546d8cb6af8407b6730000cb/6ae57c1c3dbbeb05d7621853)

## Updates from Dynatrace
### 2026-10-31 08:20 UTC: resolved
October 31, 2026 5:26AM UTC 
 Identified - Data gaps may possibly be observed in Azure EAST US (Virginia) due to delays in log and metrics ingestions. No data loss at this stage. 
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available. 
 October 31, 2026 6:07AM UTC 
 Monitoring - We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, and entities. We are now seeing data flow as expected for the affected data types.
Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated.
We will provide an update in the next two hours or sooner.
 October 31, 2026 6:34AM UTC 
 Monitoring - We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, and entities. We are now seeing data flow as expected for the affected data types. There was no data lost stemming from this incident.
Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated.
We will provide an update in the next two hours or sooner.
 October 31, 2026 8:20AM UTC 
 Resolved - The issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, and entities in Azure East US (Virginia) has been resolved. Data processing has returned to normal and our monitoring confirms that the service remains stable.
We apologise for the disruption and any inconvenience this may have caused.

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