# Data Processing Issue Affecting Metrics and Events for US East

- Provider: [Dynatrace](https://down.guide/dynatrace)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-16 22:35 UTC
- us
- id: DWN-da3486b533
- Official page: https://status.io/pages/incident/546d8cb6af8407b6730000cb/6acfbe25ea433305b419070e

## Updates from Dynatrace
### 2026-10-16 22:35 UTC: resolved
October 14, 2026 5:38PM UTC 
 Investigating - We are aware of an issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Some customers may experience data drops for these affected data types. 
Our teams are actively working to mitigate the issue and reduce customer impact. We will provide the next update within the next hour, or sooner if new information becomes available. 
We apologize for the inconvenience and thank you for your patience.
 October 14, 2026 6:46PM UTC 
 Monitoring - We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. We are now seeing data flow as expected for the affected data types. 
Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. 
We will provide an update in the next two hours or sooner. 
 October 14, 2026 9:28PM UTC 
 Monitoring - We continue to see stability following the mitigation efforts applied for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Data continues to flow as expected for the affected data types. 
Our teams will continue to monitor the service closely for a period to confirm ongoing stability and ensure customer impact remains mitigated. We will provide the next update within the next 24 hours, or sooner if new information becomes available.
 October 15, 2026 8:18PM UTC 
 Monitoring - Service remains stable following implementation of the fix, with data processing operating as expected across the affected services. 
We will continue to monitor closely to verify sustained stability and provide our next update within 24 hours, or sooner if there are material developments. 
If you are experiencing any remaining issues, please contact your support team for assistance.
 October 16, 2026 10:35PM UTC 
 Resolved - The issue has been resolved. Service remains stable, and data processing is operating as expected across the affected services. 
We apologize for the inconvenience and thank you for your patience while we resolved this issue.

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