# EdgeConnect Service Disruption Impacting Some US East Environments

- Provider: [Dynatrace](https://down.guide/dynatrace)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-02 07:03 UTC
- us
- id: DWN-e19bcaa514
- Official page: https://status.io/pages/incident/546d8cb6af8407b6730000cb/6abd42b2cb21fb05a5db8fbf

## Root cause
> Our teams are actively investigating the root cause and working with urgency to restore a permanent fix.

[Postmortem](https://status.io/pages/incident/546d8cb6af8407b6730000cb/6abd42b2cb21fb05a5db8fbf)

## Updates from Dynatrace
### 2026-10-02 07:03 UTC: resolved
September 30, 2026 5:11PM UTC 
 Investigating - We are aware of an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround is available; please contact support team for guidance on applying it. 
Our teams are actively investigating the root cause and working with urgency to restore a permanent fix. 
We will provide another update within the next hour, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
 September 30, 2026 6:02PM UTC 
 Investigating - We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround remains available; please contact support teams for guidance on applying it. 
Our teams remain focused on identifying the root cause and advancing mitigation efforts toward a full resolution. We will provide another update by 8pm UTC, or sooner if further information becomes available. 
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
 September 30, 2026 8:09PM UTC 
 Investigating - We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. While a temporary workaround is available, our teams remain actively engaged in developing and validating a permanent fix. 
If your environment is affected, please contact Support for guidance on applying the workaround. Our teams are prioritizing resolution efforts and will continue to provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available. 
We recognize the importance of timely notifications to your operations and are treating this matter with urgency. Thank you for your continued patience as we work toward full resolution.
 September 30, 2026 9:35PM UTC 
 Investigating - We have stabilized the environment affected by the EdgeConnect service availability issue. As a result, customers should now be able to access EdgeConnect without performing the previously communicated workaround. 
Our teams remain actively engaged in the work needed to reach full resolution. We will continue to monitor service behavior closely and provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available. 
We are sorry for the inconvenience and thank you for your continued patience as we work toward full resolution.
 October 1, 2026 7:51AM UTC 
 Investigating - We have stabilized the environment affected by the EdgeConnect service availability issue. As a result, customers should now be able to access EdgeConnect without performing the previously communicated workaround. 
Our teams remain actively engaged in the work needed to reach full resolution. We will continue to monitor service behavior closely and provide updates as progress is made. We will provide another update by tomorrow 8:00 PM UTC, or sooner if further information becomes available. 
We are sorry for the inconvenience and thank you for your continued patience as we work toward full resolution.
 October 2, 2026 7:03AM UTC 
 Resolved - The issue affecting EdgeConnect service availability has been resolved. Customers can now access EdgeConnect normally, and the previously communicated workaround is no longer required.
We identified the underlying cause of the issue and restored service stability. Additional monitoring and safeguards hav

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