Elevated error rates when creating sandboxes from snapshots

What to do

• Check whether your product depends on E2B. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 45m it lasted.

  Anything that failed between 2026-09-15 16:53 UTC and 2026-09-15 21:38 UTC may need a replay.

• Subscribe to E2B's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=e2b works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from E2B 5

1. investigatingSep 15, 2026, 4:53 PM UTC

   Some teams are experiencing elevated error rates when creating sandboxes from snapshots. Our team is investigating the root cause and will share updates as we learn more.

   provider

2. identifiedSep 15, 2026, 5:44 PM UTC

   Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.

   provider

3. identifiedSep 15, 2026, 8:06 PM UTC

   We’ve confirmed the root cause and are working to deploy a fix. We’ll share another update once the fix is in place and we’ve verified recovery.

   provider

4. monitoringSep 15, 2026, 9:01 PM UTC

   We’ve deployed the fix, and sandbox creation from snapshots is operating normally. We’re continuing to monitor to confirm stability.

   provider

5. resolvedSep 15, 2026, 9:38 PM UTC

   This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. We apologize again for the disruption.

   provider

Corrections

None so far.

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