# Elevated error rates when creating sandboxes from snapshots

- Provider: [E2B](https://down.guide/e2b)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 45m
- started 2026-09-15 16:53 UTC
- id: DWN-e1d731011a
- Official page: https://status.e2b.dev/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X

## Updates from E2B
### 2026-09-15 16:53 UTC: investigating
Some teams are experiencing elevated error rates when creating sandboxes from snapshots. 
Our team is investigating the root cause and will share updates as we learn more.

### 2026-09-15 17:44 UTC: identified
Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.

### 2026-09-15 20:06 UTC: identified
We’ve confirmed the root cause and are working to deploy a fix. 
We’ll share another update once the fix is in place and we’ve verified recovery.

### 2026-09-15 21:01 UTC: monitoring
We’ve deployed the fix, and sandbox creation from snapshots is operating normally. 
We’re continuing to monitor to confirm stability.

### 2026-09-15 21:38 UTC: resolved
This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. 
We apologize again for the disruption.

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