# Issues purchasing labels using FedEx Default/Wallet Acounts

- Provider: [EasyPost](https://down.guide/easypost)
- Level: confirmed
- Impact: Degraded
- lasted 8h 41m
- started 2025-11-13 22:39 UTC
- id: DWN-1a6fb136c7
- Official page: https://stspg.io/2dh5vrqqypvn

## Updates from EasyPost
### 2025-11-13 22:39 UTC: investigating
This issue is impacting FedEx Default (Wallet) accounts only. Customer provided FedEx accounts are not impacted. We are investigating.

### 2025-11-14 01:53 UTC: monitoring
The issue has been resolved. Label buy functionality for FedEx Default and Wallet accounts has been restored. Customer provided FedEx accounts were not impacted.

### 2025-11-14 07:19 UTC: resolved
This incident has been resolved.

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