# UPS: Reduced Performance and Elevated Error Rates

- Provider: [EasyPost](https://down.guide/easypost)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 29m
- started 2026-07-22 21:07 UTC
- UPS, UPSDAP, UPS SurePost +1
- id: DWN-3710de774d
- Official page: https://stspg.io/1k56q405qn80

## Updates from EasyPost
### 2026-07-22 21:07 UTC: investigating
We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.

### 2026-07-22 22:07 UTC: identified
The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.

### 2026-07-22 23:20 UTC: monitoring
UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.

### 2026-07-23 00:17 UTC: monitoring
We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.

### 2026-07-23 00:36 UTC: resolved
UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.

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