# Elevated Error rates with FedEx

- Provider: [EasyPost](https://down.guide/easypost)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 47m
- started 2025-07-18 15:52 UTC
- FedEx
- us
- id: DWN-f022366d74
- Official page: https://stspg.io/cn8405wr6vy7

## Updates from EasyPost
### 2025-07-18 15:52 UTC: investigating
We're seeing elevated error rates with FedEx rating and label buys. We are currently investigating.

### 2025-07-18 16:03 UTC: identified
The issue has been identified and mitigations are being deployed. Error rates are decreasing.

### 2025-07-18 16:09 UTC: monitoring
The mitigation has been fully deployed and error rates have returned to normal. We are continuing to monitor and will update if the situation changes.

### 2025-07-18 18:39 UTC: resolved
EasyPost experienced intermittent issues with FedEx label purchases due a system update. That update has been fully reverted at this time and normal service operations have resumed. The elevated failure rate was present from 10:40am - 12:00pm US/Eastern

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