# Synthetics service may not run on schedule (us-east-4)

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 46m
- started 2026-04-06 17:58 UTC
- us, us-east-4
- id: DWN-10150ef51e
- Official page: https://stspg.io/mq1zxhymc8nn

## Updates from Elastic Cloud
### 2026-04-06 17:58 UTC: investigating
We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.

### 2026-04-06 19:16 UTC: identified
We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.

### 2026-04-06 20:43 UTC: resolved
Issue has been fixed and there should be no more customer impact

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