# Regional outage - Elastic Inference Service (EIS)

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 6m
- started 2026-07-02 00:54 UTC
- eu
- id: DWN-117d85391e
- Official page: https://stspg.io/trhr88vq9xfs

## Updates from Elastic Cloud
### 2026-07-02 00:54 UTC: investigating
We have identified continued impact for a subset of affected customers using EIS. Our team is investigating an issue with the previous remediation and is working to ensure all affected environments are fully restored.

### 2026-07-02 02:24 UTC: monitoring
The issue affecting a subset of customers with EIS in EMEA regions has been mitigated and the service have been restored.

### 2026-07-02 03:00 UTC: resolved
The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability.

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