# Increased error rates for microsoft-multilingual-e5-large

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 4d 3h
- started 2026-08-13 08:32 UTC
- id: DWN-77fc973504
- Official page: https://stspg.io/gwddkvwr42lr

## Updates from Elastic Cloud
### 2026-08-13 08:32 UTC: investigating
We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating

### 2026-08-13 14:45 UTC: investigating
We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.

### 2026-08-13 18:26 UTC: monitoring
Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.

### 2026-08-17 11:40 UTC: resolved
The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error.
Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference

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