# Connection issue to Kibana via the Cloud UI SSO

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 20h 14m
- started 2026-04-09 15:37 UTC
- id: DWN-7c3d6df473
- Official page: https://stspg.io/xtyzzm4k08pc

## Updates from Elastic Cloud
### 2026-04-09 15:37 UTC: investigating
We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.

### 2026-04-09 16:21 UTC: investigating
We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.

### 2026-04-09 16:41 UTC: investigating
We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.

### 2026-04-09 19:50 UTC: investigating
We have rolled out the fix and there should be no more customer impact

### 2026-04-10 11:51 UTC: resolved
We have confirmed no further impact from this incident, and are now marking it as resolved.

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