# Missing Metrics in Cloud Console — US East (us-east-1)

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 54m
- started 2026-04-28 14:46 UTC
- us, us-east-1
- id: DWN-d9b55c8089
- Official page: https://stspg.io/r99hn9c1nj8v

## Updates from Elastic Cloud
### 2026-04-28 14:46 UTC: investigating
Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.

### 2026-04-28 15:57 UTC: investigating
Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.

### 2026-04-28 16:32 UTC: investigating
Our investigation is ongoing.  We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted.  We will provide a further update in 1 hour, or when there is a change in status.

### 2026-04-28 17:39 UTC: identified
We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.

### 2026-04-28 18:40 UTC: resolved
The system has recovered and functionality has returned to normal.

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