# Metering issue with Elastic Cloud Hosted Deployments

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 8h
- started 2026-07-21 14:24 UTC
- id: DWN-e092b658de
- Official page: https://stspg.io/drr3n7snbrxp

## Updates from Elastic Cloud
### 2026-07-21 14:24 UTC: investigating
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. 
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

### 2026-07-21 23:15 UTC: investigating
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.
We'll provide another update when new information is available.

### 2026-07-22 10:49 UTC: investigating
We are still investigating the metering issue impacting a small number of customers.
We'll provide a further update when new information is available.

### 2026-07-22 23:14 UTC: resolved
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).