# AutoOps Login Issues for New Customers

- Provider: [Elastic Cloud](https://down.guide/elastic-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 6d 21h
- started 2026-05-20 15:29 UTC
- AutoOps
- id: DWN-fd90f85634
- Official page: https://stspg.io/nnr4q2ydbyhz

## Updates from Elastic Cloud
### 2026-05-20 15:29 UTC: investigating
We are investigating an issue that prevents new Elastic Cloud customers, including trial users, from accessing AutoOps across all regions.
Impact: New customers and trial accounts are currently unable to access the AutoOps dashboard.
Existing Customers: Service is unaffected. AutoOps continues to function normally for all existing deployments.
Our team is actively working to identify the root cause. We will provide our next update within the next hour or as soon as more information becomes available.

### 2026-05-20 15:48 UTC: monitoring
We have mitigated the issue preventing new Elastic Cloud customers and trial users from accessing AutoOps by restarting a backend service. We are actively monitoring to confirm the fix remains stable and that all new user logins are functioning as expected. We will provide a final update once we have confirmed full resolution.

### 2026-05-22 16:19 UTC: monitoring
We continue to actively monitor the implemented mitigation actions. All new user logins are functioning as expected. A permanent resolution is scheduled to be implemented early next week. Our next update will be once the resolution actions are complete, or sooner if the situation changes.

### 2026-05-27 13:06 UTC: resolved
The permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved.

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