# Elastic Cloud incident history

- **Elastic Cloud**: [mOLTP PrivateLink connectivity issue](https://down.guide/elastic-cloud/DWN-0a3a1c34a6) (Partial outage; lasted 13h 28m; started 2026-11-04 12:08 UTC)
- **Elastic Cloud**: [Elastic Support Portal is unavailable](https://down.guide/elastic-cloud/DWN-369327b9cb) (Partial outage; lasted 2h 29m; started 2026-10-23 04:04 UTC; us)
- **Elastic Cloud**: [403 error when trying to access Autoops in newly created serverless projects](https://down.guide/elastic-cloud/DWN-db3797207b) (Partial outage; lasted 9h 31m; started 2026-10-22 11:19 UTC; us, us-east-1)
- **Elastic Cloud**: [Elastic Cloud scaling issues in Azure](https://down.guide/elastic-cloud/DWN-692cdea86d) (Partial outage; lasted 6h 57m; started 2026-10-20 20:07 UTC)
- **Elastic Cloud**: [Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://down.guide/elastic-cloud/DWN-bd437f7e9e) (Partial outage; lasted 15h 3m; started 2026-10-20 06:51 UTC; eu, europe-west2)
- **Elastic Cloud**: [Delayed or Unavailable project operation in GCP us-central1](https://down.guide/elastic-cloud/DWN-65e0f6629f) (Partial outage; lasted 8h 12m; started 2026-10-08 16:42 UTC; GCP Infrastructure health: us-central1; us, us-central1)
- **Elastic Cloud**: [Delayed Serverless Metrics in Azure UAE North region](https://down.guide/elastic-cloud/DWN-e1eb4926d4) (Partial outage; lasted 3h 50m; started 2026-10-06 14:04 UTC; Azure Infrastructure Health; me)
- **Elastic Cloud**: [Degraded Performance: Cloud Provisioning Delays](https://down.guide/elastic-cloud/DWN-64d35ad4fa) (Partial outage; lasted 1h 59m; started 2026-09-23 14:04 UTC)
- **Elastic Cloud**: [AutoOps node metrics temporarily unavailable in some regions](https://down.guide/elastic-cloud/DWN-e20ff96c37) (Partial outage; lasted 41m; started 2026-09-17 15:50 UTC)
- **Elastic Cloud**: [Elastic Support Portal unavailable](https://down.guide/elastic-cloud/DWN-40d9f04deb) (Partial outage; lasted 2h 21m; started 2026-09-16 13:17 UTC)
- **Elastic Cloud**: [Delayed Metrics in Cloud Console - GCP us-east4](https://down.guide/elastic-cloud/DWN-cf7d7ccf04) (Partial outage; lasted 8h 24m; started 2026-09-12 23:21 UTC; us, us-east4)
- **Elastic Cloud**: [Kibana access restored for UI-assigned Organization Owners on Hosted deployments](https://down.guide/elastic-cloud/DWN-9b58e9c945) (Partial outage; lasted 21h; started 2026-09-10 01:30 UTC)
- **Elastic Cloud**: [Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output](https://down.guide/elastic-cloud/DWN-3ba58a49ab) (Partial outage; lasted 7d 13h; started 2026-09-09 20:44 UTC)
- **Elastic Cloud**: [Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions](https://down.guide/elastic-cloud/DWN-9cd26afefc) (Partial outage; lasted 0m; started 2026-09-02 00:04 UTC; eu)
- **Elastic Cloud**: [Issue impacting services running in GCP us-central1](https://down.guide/elastic-cloud/DWN-ac782d875b) (Partial outage; lasted 4h 48m; started 2026-09-01 15:18 UTC; GCP Infrastructure Health, GCP Infrastructure health: us-central1, Elastic Docker Registry; us, us-central1)
- **Elastic Cloud**: [Replication bug causing slow recoveries](https://down.guide/elastic-cloud/DWN-109aa64df4) (Partial outage; lasted 29d 12h; started 2026-09-01 08:16 UTC; Elastic Cloud Hosted)
- **Elastic Cloud**: [\[RESOLVED - 2026-08-26\] APM endpoints for serverless projects not available](https://down.guide/elastic-cloud/DWN-ed74d8a93a) (Partial outage; lasted 1h 22m; started 2026-08-27 17:11 UTC)
- **Elastic Cloud**: [Elevated Error Rates Affecting Managed OTLP](https://down.guide/elastic-cloud/DWN-485c9cb0f0) (Degraded; lasted 1h 51m; started 2026-08-20 20:22 UTC)
- **Elastic Cloud**: [Issue when creating Serverless projects in Azure eastus region](https://down.guide/elastic-cloud/DWN-bae8f14f0c) (Partial outage; lasted 3h 35m; started 2026-08-20 12:48 UTC; Elastic Cloud Serverless)
- **Elastic Cloud**: [Elasticsearch 9.5.1: false-positive matches in certain boolean queries](https://down.guide/elastic-cloud/DWN-66daa98776) (Partial outage; lasted 6d 7h; started 2026-08-14 09:22 UTC)
- **Elastic Cloud**: [Increased error rates for microsoft-multilingual-e5-large](https://down.guide/elastic-cloud/DWN-77fc973504) (Partial outage; lasted 4d 3h; started 2026-08-13 08:32 UTC)
- **Elastic Cloud**: [Serverless project creation delayed or failing](https://down.guide/elastic-cloud/DWN-0443717b55) (Partial outage; lasted 4h 43m; started 2026-08-13 03:57 UTC; Elastic Cloud Serverless)
- **Elastic Cloud**: [GCP asia-south1 high latency](https://down.guide/elastic-cloud/DWN-bb7afad722) (Partial outage; lasted 0m; started 2026-08-06 17:41 UTC; Elasticsearch connectivity: GCP asia-south1; apac, asia-south1)
- **Elastic Cloud**: [Elasticsearch 9.5.0 contains a query-correctness defect](https://down.guide/elastic-cloud/DWN-53a20665f4) (Partial outage; lasted 6d 10h; started 2026-08-05 22:59 UTC)
- **Elastic Cloud**: [Metering issue with Elastic Cloud Hosted Deployments](https://down.guide/elastic-cloud/DWN-e092b658de) (Partial outage; lasted 1d 8h; started 2026-07-21 14:24 UTC)
- **Elastic Cloud**: [AutoOps monitoring data not ingested for subset of deployments](https://down.guide/elastic-cloud/DWN-47a7b6d24f) (Partial outage; lasted 35m; started 2026-07-21 13:45 UTC; AutoOps)
- **Elastic Cloud**: [Elastic Cloud - Email MFA Delivery Delays (Gmail)](https://down.guide/elastic-cloud/DWN-72e6a8fe6b) (Partial outage; lasted 2d 7h; started 2026-07-21 09:36 UTC)
- **Elastic Cloud**: [AutoOps monitoring data not ingested for subset of deployments](https://down.guide/elastic-cloud/DWN-aa693fb55e) (Degraded; lasted 15m; started 2026-07-18 02:30 UTC)
- **Elastic Cloud**: [Cloud Console Deployment Errors](https://down.guide/elastic-cloud/DWN-8d0696c6bb) (Partial outage; lasted 57m; started 2026-07-15 00:15 UTC; Cloud console)
- **Elastic Cloud**: [Elastic Cloud authentication issues using Microsoft login credentials](https://down.guide/elastic-cloud/DWN-508e99896e) (Degraded; lasted 4m; started 2026-07-13 12:15 UTC; Cloud console)
- **Elastic Cloud**: [Regional outage - Elastic Inference Service (EIS)](https://down.guide/elastic-cloud/DWN-117d85391e) (Degraded; lasted 2h 6m; started 2026-07-02 00:54 UTC; eu)
- **Elastic Cloud**: [Partial outage - Elastic Inference Service (EIS)](https://down.guide/elastic-cloud/DWN-b1393e6bac) (Partial outage; lasted 21m; started 2026-07-01 22:43 UTC; eu)
- **Elastic Cloud**: [Internal Monitoring Data Delay](https://down.guide/elastic-cloud/DWN-24af77caa7) (Degraded; lasted 4h 44m; started 2026-07-01 15:39 UTC; Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2, Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westus2, Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus)
- **Elastic Cloud**: [Issues delivering static assets to products](https://down.guide/elastic-cloud/DWN-de4042b55b) (Degraded; lasted 26m; started 2026-06-29 16:32 UTC)
- **Elastic Cloud**: [Issues with creating/updating Deployments in several regions](https://down.guide/elastic-cloud/DWN-c38b7ccf45) (Partial outage; lasted 1h 43m; started 2026-06-17 15:52 UTC; Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2, Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west4, Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-2 +4; eu, eu-central-1, eu-west-2, europe-west4)
- **Elastic Cloud**: [Ingestion issues for Managed OTLP and Managed Intake Service endpoints in the Azure Australia East region](https://down.guide/elastic-cloud/DWN-7a752c7d72) (Partial outage; lasted 2h 5m; started 2026-06-16 22:54 UTC; au)
- **Elastic Cloud**: [Issue with Kibana authentication flow](https://down.guide/elastic-cloud/DWN-0d01f4b39f) (Partial outage; lasted 39m; started 2026-06-16 10:57 UTC)
- **Elastic Cloud**: [Intermittent Elastic Cloud Serverless Availability Issues in AWS us-east-1](https://down.guide/elastic-cloud/DWN-b301259b90) (Partial outage; lasted 1h 42m; started 2026-06-15 17:31 UTC; Elastic Cloud Serverless; us, us-east-1)
- **Elastic Cloud**: [Customers may see delays with creating Azure serverless projects](https://down.guide/elastic-cloud/DWN-0a64cf81c5) (Partial outage; lasted 7h 29m; started 2026-06-04 01:51 UTC)
- **Elastic Cloud**: [Missing Metrics in Cloud Console - Azure North Europe](https://down.guide/elastic-cloud/DWN-b79648e98a) (Degraded; lasted 6h 25m; started 2026-06-02 13:25 UTC; Cloud console; eu)
- **Elastic Cloud**: [Issue creating new projects in AWS ap-southeast-2](https://down.guide/elastic-cloud/DWN-19b0a9630a) (Partial outage; lasted 36m; started 2026-05-29 18:00 UTC; ap-southeast-2)
- **Elastic Cloud**: [Upstream Azure Outage Causing Service Degradation](https://down.guide/elastic-cloud/DWN-0a9350588a) (Partial outage; lasted 2d 15h; started 2026-05-29 06:32 UTC; us)
- **Elastic Cloud**: [Missing Metrics in Cloud Console - Azure Southeast Asia](https://down.guide/elastic-cloud/DWN-6c7d2efc89) (Partial outage; lasted 0m; started 2026-05-26 21:35 UTC; apac)
- **Elastic Cloud**: [Missing Metrics in Cloud Console - Azure North Europe](https://down.guide/elastic-cloud/DWN-ce394406d9) (Partial outage; lasted 44m; started 2026-05-23 21:42 UTC; eu)
- **Elastic Cloud**: [Delayed Execution For Synthetic Monitors in Europe Germany](https://down.guide/elastic-cloud/DWN-048b5bd42a) (Partial outage; lasted 0m; started 2026-05-22 04:54 UTC; eu, europe-west3)
- **Elastic Cloud**: [AutoOps Login Issues for New Customers](https://down.guide/elastic-cloud/DWN-fd90f85634) (Degraded; lasted 6d 21h; started 2026-05-20 15:29 UTC; AutoOps)
- **Elastic Cloud**: [Temporarily unavailability of Serverless Projects Functionality](https://down.guide/elastic-cloud/DWN-980eb34083) (Partial outage; lasted 3h 11m; started 2026-05-11 08:00 UTC; Elasticsearch Availability)
- **Elastic Cloud**: [Issues with Email Alerts](https://down.guide/elastic-cloud/DWN-1cc0f9dc55) (Partial outage; lasted 6h 51m; started 2026-05-08 18:10 UTC)
- **Elastic Cloud**: [Delayed AutoOps Metrics in AWS us-east-1](https://down.guide/elastic-cloud/DWN-4551ed1fe2) (Partial outage; lasted 51m; started 2026-04-30 21:46 UTC; AutoOps; us, us-east-1)
- **Elastic Cloud**: [Missing Metrics in Cloud Console — US East (us-east-1)](https://down.guide/elastic-cloud/DWN-d9b55c8089) (Partial outage; lasted 3h 54m; started 2026-04-28 14:46 UTC; us, us-east-1)
- **Elastic Cloud**: [Elevated Error Rates and Latency — EU West Region](https://down.guide/elastic-cloud/DWN-0cc97a1cc7) (Partial outage; lasted 51m; started 2026-04-27 11:49 UTC; eu)
- **Elastic Cloud**: [EIS elevated 5xx error rates for model google-gemini-embedding-001](https://down.guide/elastic-cloud/DWN-fabdae700c) (Partial outage; lasted 4h 5m; started 2026-04-20 06:37 UTC; Elastic Inference Service)
- **Elastic Cloud**: [Privatelink hostnames reported by API are incorrect](https://down.guide/elastic-cloud/DWN-9e8ce30c70) (Partial outage; lasted 23h 8m; started 2026-04-09 20:46 UTC)
- **Elastic Cloud**: [Connection issue to Kibana via the Cloud UI SSO](https://down.guide/elastic-cloud/DWN-7c3d6df473) (Partial outage; lasted 20h 14m; started 2026-04-09 15:37 UTC)
- **Elastic Cloud**: [Synthetics service may not run on schedule (us-east-4)](https://down.guide/elastic-cloud/DWN-10150ef51e) (Partial outage; lasted 2h 46m; started 2026-04-06 17:58 UTC; us, us-east-4)
- **Elastic Cloud**: [Elevated error rates for Claude Sonnet 4.5 EIS inference endpoints](https://down.guide/elastic-cloud/DWN-bb0a0a34c6) (Partial outage; lasted 1h 10m; started 2026-03-30 18:46 UTC; Elastic Inference Service)
- **Elastic Cloud**: [AutoOps deployments marked as Inactive in AWS us-east-1 region](https://down.guide/elastic-cloud/DWN-7ad052f0b7) (Partial outage; lasted 2h 50m; started 2026-03-27 04:33 UTC; AutoOps; us, us-east-1)
- **Elastic Cloud**: [Issue creating new projects in GCP europe-west3](https://down.guide/elastic-cloud/DWN-8d45ee6dd4) (Partial outage; lasted 6h 51m; started 2026-03-26 10:51 UTC; Project Orchestration (Create/Edit/Restart/Delete), Elastic Cloud Serverless; eu, europe-west3)
- **Elastic Cloud**: [GCP us-central1 hosting problems](https://down.guide/elastic-cloud/DWN-176a0a410b) (Degraded; lasted 8h 57m; started 2026-03-09 11:32 UTC; Deployment orchestration (Create/Edit/Restart/Delete): GCP us-central1, Elastic Docker Registry; us, us-central1)
- **Elastic Cloud**: [Connectivity disruption for AWS Bahrain (me-south-1)](https://down.guide/elastic-cloud/DWN-24d4dce7b2) (Partial outage; lasted 203d 8h; started 2026-03-02 06:23 UTC; AWS EC2 Health: me-south-1, Snapshot Storage Infrastructure (S3): me-south-1, Deployment orchestration (Create/Edit/Restart/Delete): AWS me-south-1 +4; me, me-south-1)

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