# Increased Rate of LLM Failure Errors on Agent Platform Calls

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-21 17:30 UTC
- id: DWN-3edf0e4072
- Official page: https://status.elevenlabs.io/incidents/01M5FR7AGSCS1YV8JJF54R6XN6

## Updates from ElevenLabs
### 2026-01-09 16:36 UTC: investigating
Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

### 2026-01-09 17:19 UTC: monitoring
We have identified the direct cause of the RAG failures, and are monitoring performance. At the moment, instances of call failures have returned to baseline. We are investigating further measures that may be necessary to completely mitigate the core issue.

### 2026-01-10 06:17 UTC: identified
Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

### 2026-01-10 07:51 UTC: monitoring
Remediation measures have rolled out and instances of failures have returned to baseline. We are continuing to investigate further measures that may be necessary to completely mitigate the core issue.

### 2026-01-13 07:00 UTC: resolved
Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.

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