# Some ElevenAgents calls failed to start

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 25m
- started 2026-09-18 23:32 UTC
- id: DWN-7b1fcca6e6
- Official page: https://status.elevenlabs.io/incidents/01M5FR709A2TFRYVVPZ4Y77DKB

## Updates from ElevenLabs
### 2026-09-19 00:34 UTC: investigating
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.

### 2026-09-19 00:35 UTC: monitoring
The calls are working now.

### 2026-09-19 00:48 UTC: identified
We are still seeing some calls that are failing, our team is currently applying a new fix.

### 2026-09-19 00:56 UTC: monitoring
We have released another fix, the error rate is now down.

### 2026-09-19 02:08 UTC: resolved
The issue has been fully resolved and everything is functional again.

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