# Agent SIP Conversation Disruption

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-21 17:30 UTC
- id: DWN-923856e4cd
- Official page: https://status.elevenlabs.io/incidents/01M5FR792KM1Q7CSQW1KVYVD56

## Root cause
> We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

[Postmortem](https://status.elevenlabs.io/incidents/01M5FR792KM1Q7CSQW1KVYVD56)

## Updates from ElevenLabs
### 2026-10-08 15:00 UTC: investigating
We are currently investigating an issue causing call failures in Agent conversations using SIP. Non-SIP Agent conversations are unaffected.

### 2026-10-08 15:43 UTC: resolved
We have monitored error metrics and have confirmed that as of 15:15 UTC, we do not see continuing Agent SIP conversation failures. We will conduct an internal investigation and post a full Root Cause Analysis upon conclusion.

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