# Intermittent Sign in issue

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Operational
- lasted 2h 31m
- started 2026-11-04 08:21 UTC
- id: DWN-af0739f53e
- Official page: https://status.elevenlabs.io/incidents/01M6JTCM4Z5S4DN3XB35SFZXHJ

## Updates from ElevenLabs
### 2026-11-04 08:21 UTC: investigating
We are currently investigating an issue affecting password-based sign-ins. Other sign-in methods are working as expected.

### 2026-11-04 08:48 UTC: identified
We have identified the cause of the sign-in errors and are working on a fix.

### 2026-11-04 10:06 UTC: identified
The team is still working on a fix.

### 2026-11-04 10:21 UTC: monitoring
The fix has been released and sign-in should be working as usual. 
We are currently monitoring the situation

### 2026-11-04 10:52 UTC: resolved
We have not seen any further errors after the fix was applied. 
Users are now able to sign-in successfully again.

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