# Transfer to Human not working correctly

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-21 17:30 UTC
- id: DWN-b6962f1e98
- Official page: https://status.elevenlabs.io/incidents/01M5FR78PSCBDVPPNEZS4CN3WW

## Updates from ElevenLabs
### 2025-05-16 12:24 UTC: identified
Transfer to human tool outage - incorrect number passed in.

### 2025-05-16 13:25 UTC: resolved
Fix released.

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