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ElevenLabs

Choppy audio on Agent conversations using Eleven v4 Turbo

Degraded Lasted 0m · started · ElevenLabs's page

Level
confirmed
Worst impact
Degraded
Regions
eu
Down Index
30of 100

What to do

  • Check whether you use ElevenLabs in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2026-11-06 20:07 UTC and 2026-11-04 11:15 UTC may need a replay.
  • Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ElevenLabs 2

  1. investigating

    Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.

    provider

  2. resolved

    Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.

    provider

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Corrections

None so far.

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Questions about DWN-c4f48dd539

Is ElevenLabs still down?

No, this incident was resolved 2026-11-04 11:15 UTC. For ElevenLabs's live state, see https://down.guide/elevenlabs.

How long did it last?

0m, from 2026-11-06 20:07 UTC to 2026-11-04 11:15 UTC, by the times ElevenLabs posted.

What was affected?

ElevenLabs named in eu.

What caused it?

ElevenLabs hasn't published a root cause. If it does, it shows here.

Where does this come from?

ElevenLabs's official status page, https://status.elevenlabs.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.