# EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-21 17:30 UTC
- eu
- id: DWN-cfd4d6d718
- Official page: https://status.elevenlabs.io/incidents/01M5FR78Y6BR33J1KXN5JG7GDR

## Updates from ElevenLabs
### 2026-05-15 09:12 UTC: investigating
We are currently investigating an issue with the Agents platform, TTS and Scribe in the EU residency server.

### 2026-05-15 09:30 UTC: monitoring
We have released an update, and the error rate is back to normal. We are currently monitoring the situation.

### 2026-05-15 09:42 UTC: resolved
The issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.

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