# EU Residency - Conversation history not showing for recent calls

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-21 17:30 UTC
- eu
- id: DWN-df55bc8887
- Official page: https://status.elevenlabs.io/incidents/01M5FR79G6RHYTHM2SGMB52GFS

## Updates from ElevenLabs
### 2026-09-10 09:44 UTC: investigating
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly. 
We are working on getting the history back up.

### 2026-09-10 10:19 UTC: identified
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

### 2026-09-10 16:21 UTC: identified
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the \[Text search\](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.

### 2026-09-10 20:43 UTC: resolved
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

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