# Inbound Twilio calls experiencing intermittent connection failures

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-10-21 17:30 UTC
- id: DWN-e81014c463
- Official page: https://status.elevenlabs.io/incidents/01M5FR7B4B29VJ7GVX5WB621EM

## Updates from ElevenLabs
### 2026-08-18 12:39 UTC: identified
From ~07:00 UTC, a small percentage (\<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.

### 2026-08-18 12:43 UTC: resolved
Inbound calls are currently operational.

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