# Agents - EU Residency

- Provider: [ElevenLabs](https://down.guide/elevenlabs)
- Level: confirmed
- Impact: Partial outage
- lasted 28m
- started 2026-09-28 13:50 UTC
- eu
- id: DWN-ff8cc855f5
- Official page: https://status.elevenlabs.io/incidents/01M5FR6TFQ2K20F806TDSQWRNX

## Root cause
ElevenLabs promised a root-cause report on 2026-09-28 14:39 UTC; none published yet.

## Updates from ElevenLabs
### 2026-09-28 13:57 UTC: investigating
We are investigating an issue on EU residency affecting the ElevenAgents platform.

### 2026-09-28 14:08 UTC: investigating
We are investigating a possible issue with our underlying database provider. We will continue posting updates.

### 2026-09-28 14:20 UTC: monitoring
We have released a fix, we are continuing to monitor the situation, the platform is operational now.

### 2026-09-28 14:39 UTC: resolved
We can confirm that the issue has been fixed and that the service is fully operational.
Resolution time was 14:18 UTC
We will post the RCA to the status page after the investigation.

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