- Level
- confirmed
- Worst impact
- Degraded
- Components
- Equinix Metal Network, Sao Paulo (SP)
- Regions
- latam
- Down Index
- 25of 100
What to do
Check whether you use Equinix Metal Equinix Metal Network, Sao Paulo (SP) in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 28m it lasted.
Anything that failed between 2025-08-28 02:19 UTC and 2025-08-28 06:47 UTC may need a replay.Subscribe to Equinix Metal's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=equinix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Equinix Metal 5
- investigating
Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro. Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits. Please reach out at support@equinixmetal.com with any questions.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2d30eae596
Is Equinix Metal still down?
No, this incident was resolved 2025-08-28 06:47 UTC. For Equinix Metal's live state, see https://down.guide/equinix.
How long did it last?
4h 28m, from 2025-08-28 02:19 UTC to 2025-08-28 06:47 UTC, by the times Equinix Metal posted.
What was affected?
Equinix Metal named Equinix Metal Network, Sao Paulo (SP) in latam.
What caused it?
Equinix Metal hasn't published a root cause. If it does, it shows here.
Where does this come from?
Equinix Metal's official status page, https://status.equinixmetal.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.