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Equinix Metal

Customer provisioning issue in Silicon Valley Metro

Degraded Lasted 1h · started · Equinix Metal's page

Level
confirmed
Worst impact
Degraded
Components
Silicon Valley (SV), Equinix Metal Network
Down Index
18of 100

What to do

  • Check whether you use Equinix Metal Silicon Valley (SV), Equinix Metal Network. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h it lasted.

    Anything that failed between 2025-12-23 16:14 UTC and 2025-12-23 17:14 UTC may need a replay.
  • Subscribe to Equinix Metal's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=equinix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Equinix Metal 2

  1. investigating

    We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.

    provider

  2. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8d3916b9ac

Is Equinix Metal still down?

No, this incident was resolved 2025-12-23 17:14 UTC. For Equinix Metal's live state, see https://down.guide/equinix.

How long did it last?

1h, from 2025-12-23 16:14 UTC to 2025-12-23 17:14 UTC, by the times Equinix Metal posted.

What was affected?

Equinix Metal named Silicon Valley (SV), Equinix Metal Network.

What caused it?

Equinix Metal hasn't published a root cause. If it does, it shows here.

Where does this come from?

Equinix Metal's official status page, https://status.equinixmetal.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.