# Customer provisioning issue in Silicon Valley Metro

- Provider: [Equinix Metal](https://down.guide/equinix)
- Level: confirmed
- Impact: Degraded
- lasted 1h
- started 2025-12-23 16:14 UTC
- Silicon Valley (SV), Equinix Metal Network
- id: DWN-8d3916b9ac
- Official page: https://stspg.io/hq2pt0x5bhkt

## Updates from Equinix Metal
### 2025-12-23 16:14 UTC: investigating
We are currently addressing an issue with a switch that is part of a redundant pair in our Silicon Valley metro and will be performing emergency maintenance. This switch connects to customer facing servers and will require a reboot. Customers with servers in this rack will experience one of their physical ports dropping during the reload. Customers with split bond configurations may experience their servers going offline during this maintenance.

### 2025-12-23 17:14 UTC: resolved
This incident has been resolved.

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