# SP Metro Customer Connectivity Loss

- Provider: [Equinix Metal](https://down.guide/equinix)
- Level: confirmed
- Impact: Degraded
- lasted 3h 37m
- started 2025-09-03 18:46 UTC
- latam
- id: DWN-acfe43968e
- Official page: https://stspg.io/4qnyv4dq98gl

## Updates from Equinix Metal
### 2025-09-03 22:24 UTC: resolved
At approximately 18:24 UTC on September 3rd 2025, customers in the Sao Paulo metro may have experienced temporary loss of connectivity. This issue was due to a third party circuit outage. Customer traffic was restored at approximately 18:26 UTC. 
If you have any questions please contact support@equinixmetal.com

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