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Equinix Metal

SY4 Network Connectivity Issue

Degraded Lasted 18m · started · Equinix Metal's page

Level
confirmed
Worst impact
Degraded
Components
Equinix Metal Network
Down Index
16of 100

What to do

  • Check whether you use Equinix Metal Equinix Metal Network. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 18m it lasted.

    Anything that failed between 2026-01-20 23:38 UTC and 2026-01-20 23:55 UTC may need a replay.
  • Subscribe to Equinix Metal's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=equinix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Equinix Metal 2

  1. monitoring

    On January 20th, 2026 at 21:47 UTC, Equinix Metal customers with instances in Metro: SY4 Pod: 1 Rack: 15 may have experienced localized degradation or outage affecting network services. Please visit status.equinixmetal.com for further updates or reach out to cs@equinix.com for further assistance.

    provider

  2. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-b57adcbb18

Is Equinix Metal still down?

No, this incident was resolved 2026-01-20 23:55 UTC. For Equinix Metal's live state, see https://down.guide/equinix.

How long did it last?

18m, from 2026-01-20 23:38 UTC to 2026-01-20 23:55 UTC, by the times Equinix Metal posted.

What was affected?

Equinix Metal named Equinix Metal Network.

What caused it?

Equinix Metal hasn't published a root cause. If it does, it shows here.

Where does this come from?

Equinix Metal's official status page, https://status.equinixmetal.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.