# Connectivity Issue Multiple Metros

- Provider: [Equinix Metal](https://down.guide/equinix)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 5m
- started 2025-10-21 10:59 UTC
- New York (NY), Equinix Metal Network
- id: DWN-bf03c7dae1
- Official page: https://stspg.io/ddc7f7gpb88x

## Updates from Equinix Metal
### 2025-10-21 10:59 UTC: investigating
We are currently investigating a connectivity issue affecting stability in NY Metro.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

### 2025-10-21 11:27 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-10-21 12:43 UTC: identified
Connectivity is confirmed stable since 1046 UTC. There was a major event in the Equinix backbone network which is being investigated as part of a larger global incident.

### 2025-10-21 13:13 UTC: monitoring
All services remain stable. There has been confirmed mixed impact to Internet and interconnection services in multiple metros. The estimated period of impact is 1032-1047 UTC.
Please reach out to support@equinixmetal.com for further assistance.

### 2025-10-21 15:03 UTC: resolved
All services remain stable and the the issue is deemed resolved. Root cause analysis is ongoing.

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