# Incident due to emergency maintenance by a third-party provider impacting Equinix customers.

- Provider: [Equinix Metal](https://down.guide/equinix)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2025-08-22 10:38 UTC
- Seoul (SL)
- apac
- id: DWN-daed80d82f
- Official page: https://stspg.io/chh7xt02hmyd

## Updates from Equinix Metal
### 2025-08-22 10:38 UTC: identified
Anycast traffic is currently impacted in the SL metro due to emergency maintenance by a third-party provider.

### 2025-08-22 10:41 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-08-22 11:14 UTC: identified
We are continuing to work on a fix for the issue. However, customers in TY, OS, HK, and SG metros may have experienced packet loss due to an ungraceful shift in traffic.

### 2025-08-22 11:24 UTC: monitoring
Anycast traffic in the SL metro has returned to normal as the BGP sessions have been established. We will continue to monitor the results for the next 30 minutes.

### 2025-08-22 12:25 UTC: resolved
This incident has been resolved.

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