# Primary and Secondary Metal port impacted

- Provider: [Equinix Metal](https://down.guide/equinix)
- Level: confirmed
- Impact: Degraded
- lasted 47m
- started 2025-11-14 12:04 UTC
- Frankfurt (FR), Equinix Metal Network
- eu, us
- id: DWN-e9cebf5fa5
- Official page: https://stspg.io/wg2kflrbtt6d

## Updates from Equinix Metal
### 2025-11-14 12:04 UTC: investigating
We have experienced a fault impacting Shared Fabric interconnections in the Frankfurt metro. This issue affected both primary and secondary virtual circuits for some customers.
If you have any questions or need assistance, please contact us at support@equinixmetal.com.

### 2025-11-14 12:05 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-14 12:05 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-14 12:22 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-14 12:51 UTC: resolved
This incident has been resolved.

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