# Network issue

- Provider: [Filestack](https://down.guide/filestack)
- Level: confirmed
- Impact: Degraded
- lasted 5h 53m
- started 2020-10-09 13:18 UTC
- API
- id: DWN-5b6bcee793
- Official page: http://stspg.io/r4chrlkmlbtl

## Updates from Filestack
### 2020-10-09 13:18 UTC: investigating
We are experiencing network issues that are affecting our API. Engineers are investigating. We will update this incident as soon as we have more details.

### 2020-10-09 17:03 UTC: monitoring
We have identified the issue reported as being connected to a larger Amazon outage impacting our infrastructure, detailed here: https://status.aws.amazon.com/ 
Our team is working to find ways to alleviate the issue being seen.
We will update this incident report as soon as we have more details.

### 2020-10-09 17:15 UTC: monitoring
Our team has made adjustments to our infrastructure and are continuing to monitor the situation as it evolves.
We will provide another update as soon as we are able to resolve the traffic issue seen.

### 2020-10-09 19:11 UTC: resolved
We are seeing decreased error rates, as well as the network traffic stablizing from the Amazon resolution, here: https://status.aws.amazon.com/

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