# Issue affecting Filestack Antivirus service

- Provider: [Filestack](https://down.guide/filestack)
- Level: confirmed
- Impact: Degraded
- lasted 1h 13m
- started 2025-10-23 19:23 UTC
- Uploads
- id: DWN-7830a5454b
- Official page: https://stspg.io/xbqhs6c3ksyh

## Updates from Filestack
### 2025-10-23 19:23 UTC: investigating
We have identified an issue affecting the Filestack Antivirus service. Users may experience intermittent errors and increased response times when processing workflow requests for virus detection. Our engineering team is actively working to resolve the issue and restore normal performance. Updates will be provided as more information becomes available

### 2025-10-23 20:35 UTC: resolved
The issue with the degradation of the Virus scan has been resolved. All queued items have been processed, and the service performance is now back to normal.

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