# Failing document transformations

- Provider: [Filestack](https://down.guide/filestack)
- Level: confirmed
- Impact: Degraded
- lasted 18h 17m
- started 2019-12-05 20:01 UTC
- Conversions
- id: DWN-842ea00059
- Official page: http://stspg.io/5d973e65c

## Updates from Filestack
### 2019-12-05 20:01 UTC: investigating
We are experiencing issues with document conversion engine. Engineers are investigating.

### 2019-12-05 21:12 UTC: monitoring
We have identified the root cause of the issues and put solution in place. Engineers are currently monitoring this system closely.

### 2019-12-06 14:18 UTC: resolved
This incident has been resolved.

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