# Service Outage

- Provider: [Flagsmith](https://down.guide/flagsmith)
- Level: confirmed
- Impact: Major outage
- lasted 18m
- started 2023-12-01 15:10 UTC
- Edge API, Admin API, Admin Dashboard +1
- id: DWN-15c9233d75
- Official page: https://stspg.io/jzygzm0b711f

## Updates from Flagsmith
### 2023-12-01 15:10 UTC: investigating
We are currently investigating reports of a service outage on all of our infrastructure.

### 2023-12-01 15:29 UTC: resolved
The incident was related to an erroneous DNS change. This has now been reverted and service should be back up and running. There may be a period of time where failures are still seen as we wait for DNS caching to be propagated.

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